Refund & Cancellation Policy

• Cancellation by Patient: If cancelled at least 2 hours before the scheduled appointment time, 100% of any pre-paid consultation fee will be refunded to the original payment source.
• Cancellation by Doctor / Clinic: If the consulting doctor is unavailable due to an emergency, you will be offered immediate rescheduling or a 100% full refund.
• No-show: If you miss your confirmed slot without prior cancellation, the consultation fee may not be refundable.

• Prior to Sample Collection: Test bookings can be cancelled free of charge up until the phlebotomist is dispatched for home collection.
• Post Sample Collection: Once biological samples have been collected and submitted to the laboratory processing pipeline, refunds cannot be issued.

• Medicines can be cancelled any time before they are out for delivery.
• Due to medical hygiene and safety regulations, opened or temperature-sensitive medicines (such as insulin) cannot be returned once accepted.
• Damaged or incorrect medicine deliveries will be replaced or refunded immediately upon reporting.

Approved refunds are initiated immediately by our automated billing system and are typically credited back to your original payment method (UPI, Bank Account, or Card) within 3 to 5 business days depending on your banking provider.